What Service Provider Does The Razer Phone Use

Is Razer client service expert? 2020 rating

Razer Customer Service Rating 2020: Undercover Tech Support Review — (Image credit: Laptop Magazine)

Last year, Razer was our MVB (most improved brand), jumping seven spots up to 2nd place. Improvement is great, merely only if you lot can keep it upward. Razer's non only maintained its adept tech support habits, but also improved fifty-fifty more — enough to earn a first end, dethroning Apple tree.

So what's new? The alive-chat awarding was redone, making information technology easier to go a support technician to assist with any issues. The company has also streamlined Razer Support on the website, making the resource easier to navigate. If at that place's an ongoing issue, Razer creates logs complete with like shooting fish in a barrel-to-access case numbers to keep you in the loop about any changes.

Combined with speedy and knowledgeable agents and a robust social media presence, those features hateful it'due south time for Razer to take a much-deserved bow.

Razer gaming laptops: Make rating and report card

Razer tech support

Overall	Web Score	Telephone Score	Avg. Call Time	Phone Number	Spider web Support
90	50/60	40/xl	10:29	1 (855) 872-5233	Link (opens in new tab)

Razer is the most accessible company on social media. Not only can you reach out to back up via Facebook (@Razer) and Twitter (@RazerSupport), only the visitor too has an active Reddit business relationship. Razer'southward support team volition respond to client inquiries made on the monthly Technical Support sticky listed as the /r/razer subreddit from the /u/razercustadvocacy handle.

I started by messaging Razer's Facebook folio to ask how to switch functionality on the Fn keys. Afterwards my initial messaging at x:30 a.m. EST, 3 minutes after I was asking my questions. Five minutes later, I was being referred to keyboard settings in Razer Synapse and guided to the secondary Fn cheque box, allowing me to switch from regular Fn keys to multimedia.

Is Razer customer service good? — (Image credit: Laptop Mag)

Razer's Twitter response was a little slower. It took most 7 minutes to go an agent to respond to my query to install Microsoft Edge. Simply once they answered, the rep sent me a link taking me to the correct version of Edge. All in all, it took 13 minutes from commencement to end.

I took Razer'due south support chat (9 a.m.-1 a.m. EST, seven days a calendar week) for a spin and was connected with Zach at 1:01 p.m. on Fri. When I asked about changing the Fn keys functionality, he promptly informed me that he was connecting me with the Peripheral department every bit my question was about keyboards. I was switched over to Christian, who successfully walked me through the procedure, which took 12 minutes.

The forums should be your final resort, as they present a mishmash of information. I managed to notice answers for both my Razer-based questions; I merely had to dig for them in Razer's vast forums. And you take to brand sure the wording is just right; otherwise, you'll accept to sift through page after page of irrelevant answers. Razer's Noesis Base of operations on the support page is a scrap ameliorate, equally I quickly found out how to accommodate the fan speed. But I couldn't locate answers for switching out Fn functionality or installing the new Microsoft Edge.

And if you don't have a pressing upshot, you can shoot Razer an e-mail. Although the company says it can take up to iii business days for a response, I got a correct answer to my fan-speed query in 24 hours.

Phone support

If you're in the The states, almost of your phone support will come out of the Philippines from nine a.thou. - 6 p.m. PST, seven days a calendar week. And as an added benefit, if you lot check out Razer's support site, you'll come across a notification about call volume, so yous'll know if you're in for a long look.

For my first call, I spoke to Michael on a Saturday at 1:05 p.m and asked how to adjust the fans' speed to potentially tranquility them down. After ascertaining which version of Razer Synapse software my system had, Michael rapidly walked me through the correct steps to switch the fans from loftier to low speed. The call took 5 minutes and xx seconds.

During my 2nd call (Sunday at iii:07 p.chiliad.), I wanted to know how to change the functionality of the Fn keys. When I asked Francis how it could be done, he said it couldn't. But then he placed me on hold to ostend. When he got back on the line, he asked what version of Synapse I had. From there, he had what he needed to direct me to the panel where I could switch the Fn keys over to multimedia functionality. From start to end, the phone call took xiv:fifteen.

Razer saved the best for last with my favorite call of the series. I connected with Roy at 8:xix p.thou. on Midweek to ask how to get the new Edge browser. Information technology took merely i infinitesimal for him to transport me a link to Microsoft's site to get the browser. But in an abundance of caution, he put me on concord to further investigate my request. Afterwards confirming I wanted the new Chromium-based browser instead of the standard version, he sent me the information. Meanwhile, he explained the departure betwixt the ii versions and how Microsoft's site was sending people to the wrong ane. The telephone call took 11:52 — not the shortest phone call, but definitely one of my faves due to the extra effort put forth.

Warranty

Razer laptops come with a i-year warranty. That coverage includes free aircraft, in instance you demand to ship the laptop in for repairs. And depending on the model, you lot tin swap out the RAM and storage without voiding the warranty, as long as you don't cause any damages during installation. If yous're looking for adventitious-damage protection, you'll have to purchase that through Razer's three-twelvemonth, extended-warranty program, RazerCare Elite ($299). The $199 Essential plan also covers yous for three years, but information technology doesn't include adventitious-harm protection.

Is your notebook out of warranty? Never fear, Razer will still provide conversation, phone and electronic mail support for free. Withal, y'all will have to pay for repairs.

Bottom line

Razer has made some strides over the past three years. Concluding year, it clawed its way dorsum from a disappointing ninth-place finish to 2d place, and this year, the company is breathing rarified air in our Tech support showdown past defeating Apple tree for the top spot. By streamlining central tech-support services, including a refined chat client and support page, Razer has establish a style to give consumers answers to virtually of their pressing questions. My one ask of the visitor is to provide phone-service tech back up 24/7. Everything else — the fast, friendly responses; clean interface; and varied points of contact — can stay.

Scorecard and Winners
Acer
Alienware
Apple
Asus
Google
HP
Dell
Lenovo
Microsoft
MSI
Razer
Samsung

Sherri L. Smith has been cranking out product reviews for Laptopmag.com since 2011. In that time, she's reviewed more than her share of laptops, tablets, smartphones and everything in between. The resident gamer and audio junkie, Sherri was previously a managing editor for Black Web 2.0 and contributed to BET.Com and Popgadget.